Returns & Refunds

All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or is the item is defective or received the wrong item, please contact us within 48 hours of receiving your order. We will make sure that all of your issues are resolved. We will arrange to deliver the correct items or return all your payment.

Its your rights to return any or all non-promotional products purchased from our website within period of 30 days. If 30 days have crossed by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, purchased products must be still in their original condition and packaging. Used products, misuse, accidental damage, water damage or any abuse of the purchased product by the customer will not be eligible for refund. The detailed reason for return and pictures or a video of the product need to be send to support@ezhopping.com. Upon approval, we will mail you the closest warehouse details where you can send the product that you would like to return.

To assure your refund please use a traceable mail service, we will not be responsible for lost or missing packages. You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable, if you receive a refund, the cost of shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns.

Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

There are certain situations where no refunds are granted (if applicable):
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 30 days after delivery
3. Several types of goods are exempt from being returned.

Late or missing refunds (if applicable)
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank, there is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at: support@ezhopping.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@ezhopping.com

Invalid Reasons:
There is a most common case where a Buyer no longer wants the items which we cannot encourage or support if we want to continue offering great value at Ezhopping. The buyer should make sure he or she wants to buy the items before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Note: There are no refunds or returns available for promotional products (Free Products / Buy 1 Get 1 offers).